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Verizon Achieves $129 ARPU for FiOS
29 Apr, 2008
Verizon released their 2008 first quarter earnings this week. Among the details, the report demonstrates that wireless and FiOS are driving growth, and traditional wireline is not. No huge revelations there. AT&T reported similar results, highlighting wireless and broadband as growth engines. Verizon is seeing decent results with FiOS (although probably not quickly enough for some investors), and the FTTH detractors noise is certainly less deafening. Key results include a $129/month ARPU rate for FiOS customers (more on that below), and:
- $23.8 billion in revenues, up 5.5%; $4.3 billion in operating income, up 14.1%
- 1.5 million net wireless customer additions; 67.2 million total customers; 65.2 million retail customers, up 11.5%
- 1.19% total wireless churn and 0.93% retail post-paid churn
- 13.2% increase in total wireless revenues; wireless data revenues up 48.9%
- 263,000 net new FiOS TV customers and 262,000 net new FiOS Internet customers, for a total of 1.2 million FiOS TV customers and 1.8 million FiOS Internet customers; 8.5 million total broadband customers, up 14.9%
- More than $1 billion in consumer and small-business broadband and video revenues
- 9.6% increase in consumer ARPU in legacy telecom markets
Early indications are that the FTTH strategy with FiOS is working. For example, FiOS customer ARPU was $129/month, compared with $61/month for legacy wireline customers. That metric indicates that FiOS customers are subscribing to more services, due in large part to FiOS’ ability to deliver more robust revenue generating services. Probably more importantly, Comcast reports on its last available quarterly report that total ARPU for their subscribers was $104/month. That difference in ARPU is one reason why some are suggesting that it’s just a matter of time before cable operators are compelled to go FTTH as well. Light Reading offers some insight into that debate, where some analysts argue that FTTH makes operational and competitive sense for cable companies. There is mounting evidence to support that with Verizon’s latest quarterly data.
On a side note, Verizon and New York city have agreed to terms for a citywide cable franchise agreement. Looks like they’ll be providing some headaches to Cablevision and Time Warner Cable. To be fair, Cablevision has stood up to Verizon’s competitive challenge in other territories, and has proven they are more than able to meet the challenge.
Wall Street’s Take on Telecom Competition
11 Oct, 2007
Wall Street analysts predicted several years ago that cable companies would have first mover advantage with triple play bundles, but within a few years telcos would battle back. It looks like a pretty accurate prediction. Cable companies like Cox, Comcast and Cablevision have executed their triple play strategy quite well and amassed a solid triple play subscriber base. As a result they have higher ARPU rates and have managed to continue double digit revenue growth over the past few years, despite the fact that cable penetration in the U.S. is reaching maximum penetration. The tide may be shifting. As predicted, telcos are now flexing their triple play muscle, and companies like Verizon and AT&T are stemming the loss of revenue associated with wireline losses with their own triple play bundles. Businessweek features an article written by Richard Siderman of Standard and Poors which sheds light on how Wall Street views this pitched competitive battle.
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Should Telephone Service be Free?
12 Oct, 2008
Comcast announced a new promotion last week that offers 12 months of free basic cable service for new customers who also sign up for an additional service. Customers who don’t want an additional service can get Comcast’s basic service of about 20 -30 channels for $10/month. The promotion is tied to the digital TV transition of February 2009 and entices potential customers to avoid the transition “hassle” by getting “free” cable service. “The simple fact is that basic cable is the easiest path through the digital transition and now consumers can get it for free,” said Derek Harrar, General Manager and Senior Vice President, Video Services for Comcast in a company statement. This move is similar to strategies pursued by other video service providers, who are hoping to leverage the digital TV transition for new subscriber additions.
But is this strategy a leading indicator for the future? Should basic core services like basic cable and basic telephone service be offered for free, used as a “carrot” to entice customers to buy “more important” services like broadband? Maybe a very basic phone service, with no LD, access to landline 911, and maybe outgoing service only (to avoid telemarketers) should be a free component of a bundled offering. Such a wireline service may appeal to a customer who previously cut the cord for wireless only, but also needs broadband. There is a growing portion of the population who find the value of traditional wireline phone service elsewhere – either through wireless or broadband/IP services. But, if they could get the security of landline 911, and an extra dial tone in their home as a free value add for subscribing to broadband (or video from a telco’s perspective), maybe a telco’s bundled offering may look more attractive than a comparable cable offering. I realize this idea is not appealing to the hundreds of ILECs who are a part of the current access/settlement system (in fact, it couldn’t work in the context of today’s regulatory structure), but I wonder whether it’s inevitable. In this possible future scenario, the current settlement system adapts to broadband as the underlying service, as opposed to voice.
This scenario cuts both ways. From a cable company’s perspective, a growing portion of the population is turning to the Internet as a source for their video content, and no longer see value in paying for a broad package of video as a part of a traditional subscription pay-TV service. But, if they could receive basic TV (which includes local broadcast affiliates) as a free value add for buying broadband, maybe the cable bundle is more attractive. In a true IP/broadband world, very basic phone and video service is relatively easy to deliver, and has little impact on bandwidth and network performance. Maybe the digital transition is opening the door to a future where free basic services are a regular component of a bundled offering. Thoughts?

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