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Are We Witnessing Wireline’s Last Stand?
03 Dec, 2008
News is that we’ve “officially” been in a recession since December 2007. That means we are now in month twelve of a recession, with no end in sight. The longest post World War II recessions in the U.S. have historically lasted sixteen months. Some economic experts are predicting that we won’t exit the current recession until 2010, making this the worst economic downturn since the Great Depression. That’s not good news for wireline telephone service. Among all the current key communications services of wireline, wireless, broadband, and video, wireline is the most vulnerable to be cutback due to economic issues. It’s safe to say that consumers will increasingly scrutinize their total communications spend, and wireline service is the most likely to get the axe. The millions of access lines that have been lost during each of the past few quarters may pale in comparison to what’s to come. If the recession intensifies, will it lead to wireline’s last stand?
Cable seems to think it’s in good shape. Some are even predicting that cable will benefit from the recession. Verizon is riding that pony too, suggesting that FiOS is an enabler of “home enterstayment.” As far as wireless, the evidence suggests that consumers are embracing it more than ever before, smack dab in the middle of potentially the worst recession on record. Telephony Online has an interesting series discussing how service providers can cope during these hard times, and a recurring message in the first installment is that carriers must enhance and emphasize broadband to at least "maintain" in these challenging times. Funny, all this recession coping commentary, yet very little, if any discussion about leveraging wireline voice. Of course I’m not suggesting that a recession will completely kill wireline service. But its continuing relevancy may be at risk and closely tied to the intensity and length of this potentially record recession. We may be witnessing the catalyst that pushes broadband into the role of “local service,” perhaps more quickly than has generally been anticipated.
Life Expectancy of Landlines
14 Nov, 2007
I was reading a press release from Embarq announcing the launch of their text-to-landline service, which allows wireless SMS text messaging to be received and replied to from a landline phone, and it made me wonder about the life expectancy of traditional voice land lines. If you listen to some analysts, landlines are "dead lines walking," meaning it's just a matter of time before they become irrelevant. The argument is wireless and VoIP services will render traditional landlines useless. Of course, these predictions of total demise are rarely accurate. Landlines aren't in any danger of becoming totally obsolete, but their relevance in everyday life is certainly diminishing.
The promise of fixed mobile convergence (FMC) applications increase not only the likelihood of the long term survival of the landline, but may even reverse the trend of irrelevancy. The ability to "borrow" some of the experience of mobile applications and apply them to landline phones should be the goal of landline carriers. This latest Embarq announcement is a great example of that. There are numbers of others, including find/follow me services, simultaneous ring, and wireless to wireline hand offs. We can't predict whether this latest SMS text service application will be successful, but I do applaud Embarq for trying. They have made a series of FMC announcements this year, which says to me they are not conceding their core business to any competitor. There are a variety of applications available (or coming to market soon) that will add value to the landline experience, including web self care portals, unified messaging, and aforementioned FMC applications. The future reality is that landline carriers will have to adapt. They will have to find ways to make landline phones more valuable. Otherwise, they will fall victim to the competitive reality of today's evolving marketplace.
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Should Telephone Service be Free?
12 Oct, 2008
Comcast announced a new promotion last week that offers 12 months of free basic cable service for new customers who also sign up for an additional service. Customers who don’t want an additional service can get Comcast’s basic service of about 20 -30 channels for $10/month. The promotion is tied to the digital TV transition of February 2009 and entices potential customers to avoid the transition “hassle” by getting “free” cable service. “The simple fact is that basic cable is the easiest path through the digital transition and now consumers can get it for free,” said Derek Harrar, General Manager and Senior Vice President, Video Services for Comcast in a company statement. This move is similar to strategies pursued by other video service providers, who are hoping to leverage the digital TV transition for new subscriber additions.
But is this strategy a leading indicator for the future? Should basic core services like basic cable and basic telephone service be offered for free, used as a “carrot” to entice customers to buy “more important” services like broadband? Maybe a very basic phone service, with no LD, access to landline 911, and maybe outgoing service only (to avoid telemarketers) should be a free component of a bundled offering. Such a wireline service may appeal to a customer who previously cut the cord for wireless only, but also needs broadband. There is a growing portion of the population who find the value of traditional wireline phone service elsewhere – either through wireless or broadband/IP services. But, if they could get the security of landline 911, and an extra dial tone in their home as a free value add for subscribing to broadband (or video from a telco’s perspective), maybe a telco’s bundled offering may look more attractive than a comparable cable offering. I realize this idea is not appealing to the hundreds of ILECs who are a part of the current access/settlement system (in fact, it couldn’t work in the context of today’s regulatory structure), but I wonder whether it’s inevitable. In this possible future scenario, the current settlement system adapts to broadband as the underlying service, as opposed to voice.
This scenario cuts both ways. From a cable company’s perspective, a growing portion of the population is turning to the Internet as a source for their video content, and no longer see value in paying for a broad package of video as a part of a traditional subscription pay-TV service. But, if they could receive basic TV (which includes local broadcast affiliates) as a free value add for buying broadband, maybe the cable bundle is more attractive. In a true IP/broadband world, very basic phone and video service is relatively easy to deliver, and has little impact on bandwidth and network performance. Maybe the digital transition is opening the door to a future where free basic services are a regular component of a bundled offering. Thoughts?

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