by Pivot
Category: Industry Insight Series
Building Customer Advocates via Speed and Price: Rural Broadband Subscriber Study
For the third year in a row, internet speed and service price were the top drivers of satisfaction among rural internet customers, according to Innovative Systems’ 2025 Rural Broadband Subscriber Study. On a scale of…
Network Health and Better Customer Experience Begin With a Proactive Approach
The broadband industry often operates on a reactive model of network maintenance, but a proactive stance improves operational efficiencies and customer satisfaction. Many broadband service providers (BSPs) operate in break-fix mode: the provider only knows…
Unlock Exclusive Benchmarks and Free Data-Driven Insights
How do fixed wireless and fiber operators compare on subscriber metrics like download and upload throughput? What’s a good benchmark for churn rate or support call resolution? Which vendor dominates Access Point (AP) and Customer…
AI and Chatbots Elevate CX for BSP Customers and Staff
Some aspects of artificial intelligence (AI) still seem like science fiction, but other components, like AI-driven chatbots, are becoming part of our daily reality. Broadband service providers (BSPs) are increasingly turning to tools like AI…
How Broadband Executives Can Leverage KPIs for Efficiency and Growth
Broadband leadership must navigate a complex industry landscape, balancing challenges such as securing funding, staying competitive in a crowded market, and preparing for potential disruptions like storms. To drive growth, optimize performance, and stay ahead…
The State of BEAD in a Post-Election World
As we anticipate the State of Louisiana’s imminent public announcement of the first BEAD sub-awards, we’re experiencing a monumental change in the federal government. While there is a lot of speculation about how a new…
Why Making a Self-Service Bill Play Will Change the Game for Your Subscribers and You
There are many unique or overlooked billing and payment plays providers can make to cement subscriber loyalty and win new customers. One play that should be a staple for all telecoms is self-service: customers managing…
BEAD Can Close the Digital Divide if We Build for the Future, Avoid Mistakes of the Past
The United States has an extraordinary opportunity to close the digital divide that has long kept rural America from fully participating in the modern economy. As it opens to applications, the $42.5 billion Broadband Equity,…
One Step Ahead: Emerging Cybersecurity Trends and How to Prepare
By the time you have finished reading this sentence, multiple cyberattacks will have been launched internationally. Being aware of cybersecurity trends is vital—the biggest mistake you can make regarding cyberattack prevention is assuming that your…
Using Predictive AI for Network Optimization and Maintenance
For broadband providers, proactively addressing network issues and maintaining optimal network performance is an ongoing challenge. Recent innovations in artificial intelligence (AI) technology, however, are creating new methods to help service providers manage and optimize…
Applying for BEAD: Must-Know BABA Compliance
In the heat of the summer, the National Telecommunications and Information Administration (NTIA) released new Build America Buy America (BABA) compliance guidelines for the Broadband Equity Access Deployment (BEAD) Program. Many folks missed this in…
The Top Three Billing and Payment Priorities You Should Tackle Today
With football season upon us, it’s the perfect time for carriers to sharpen their playbooks and set a game plan for maximizing the effectiveness of their billing and payment solution. With the game clock running,…
