Coming Together to Serve Rural America:
A Broadband Partnership Success Story
A Case Study of Granite State Communications
Early in 2020, Granite State Communications was approached by New Hampshire Electrical Co-op (NHEC) to help them develop NHEC Broadband, a fiber broadband network that would provide high-speed internet access to roughly 1,000 customers. With fewer than six months’ time from initial proposal to first installations, Granite State Communications needed to quickly build out and implement the billing and customer care infrastructure needed to provide service for NHEC. Timelines were very tight, so they turned to CHR Solutions for help.
Our Granite State Communications case study demonstrates the strong advantages of having partners who are both experienced and experts in their field.
In this case study, we explore and address:
- The challenge of creating a solid and effective customer care and billing infrastructure solution against extremely tight timelines.
- The necessity of remaining nimble when faced with persistent unexpected changes.
- The value of working with experienced partners you know you can trust.
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