by Pivot
Tag: Customer Experience
CDG and GOCare Partner for CX Solutions for Broadband Providers
Alpharetta, GA – April 8, 2025 – GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), and Communications Data Group (CDG) announced a strategic partnership aimed at enhancing the customer experience for BSPs. …
CableLabs SVP: The Future Isn’t Speed, but Experience and Adaptive Networks
Adaptive networks that reconfigure signals automatically — not merely faster speeds — are the future of better customer experience. That’s what Mark Bridges, Senior Vice President and Chief Technology Officer at CableLabs, told us when…
New Applications Promise Network Automation, Enhanced CX Tools
A slate of new applications and services, promising network automation and other tools for broadband providers, are due for public demonstrations at the upcoming Fiber Connect conference in Nashville. The range of uses for what…
The Three Pillars to Building—and Retaining—Broadband Customer Loyalty
In today’s world, there’s simply no way to overstate the importance of connecting to broadband. However, many rural communities are still underserved or unserved. To thrive, these communities need access to the same technology, and…
Generative AI Offers CX Benefits, Challenges
Generative AI—AI that creates content of some sort—can be a game changer for customer service (CX). But it must be implemented carefully and gradually, according to a report from TechSee, a vendor of AI agents…
Verizon Touts Network Virtualization Benefits
Verizon touted the benefits of the massive multi-year redesign of its network architecture in a press release today. The redesign has tapped network virtualization to enable the telco to enhance the customer experience, the company…
Beacon Broadband Announces Streaming Vendor
Markham, Ontario – March 21, 2023 – /PRNewswire/ – Enghouse Networks, a leading global telecommunications technology and IPTV SaaS platform solutions provider, announced today it is partnering with Beacon Broadband to enable the organization to offer a world-class video…
Artificial Intelligence Comes to the Contact Center: Verizon
Artificial intelligence (AI) is coming to the Verizon Business Virtual Contact Center (VCC) offering. Among the capabilities are conversational AI and insights that are automatically generated through AI. The new capabilities are designed to support…
How Great CX Can Turn an Unhappy Customer into a Loyal Advocate
We all know the value of delivering a great customer experience (CX). After all, loyal customers that are happy with their service are not only more likely to stick around they are also more likely…
Smart Marketing for Better CX (Customer Experience)
Service Providers should be utilizing smart marketing to reach prospects, upgrade customers and provide optimal CX. Leveraging data, providing simplicity and personalizing communication helps ensure the best possible experience. Utilize Data+ Make it Simple +…
Improving Your CX Through Employee Experience
Perhaps there’s no more important business imperative today than examining and improving your customer experience (CX). An improved CX drives long term customer loyalty and improves lifetime customer value. But beyond the business benefits, providing…
UC/CX Market Report: Disconnect Between Employees and Management
Business decision makers, IT departments and employees are not on the same page on key elements in the work experience in the post COVID-19 era, according to a unified communications (UC) and customer experience (CX)…
