by Pivot
Tag: Customer Satisfaction
Comcast Welcomed to Top 5 National Providers in Customer Satisfaction: Award Survey
Comcast Xfinity moved up from 16th place to 5th in CableTV.com’s 2025 Internet Customer Satisfaction Awards. It now joins with Starlink, Google Fiber, T-Mobile, and Verizon as the top five national internet providers with the…
Customer Satisfaction Index: AT&T Repeats as Top Fiber Broadband Provider
AT&T fiber broadband services led fiber broadband providers with a score of 80 (out of 100) in the American Customer Satisfaction Index (ACSI) Telecommunications Study 2024. The carrier’s score matched what the carrier achieved in…
Mobile Satisfaction Study: AT&T and Charter See Highest Scores
Customer satisfaction with mobile network operators (MNOs) and full-service mobile virtual network operators (MVNOs) increased over the past year, according to a new mobile satisfaction study from the American Customer Satisfaction Index (ACSI). Companies in…
J.D. Power: 5G Fixed Wireless Has the Highest Customer Satisfaction
Fixed wireless access (FWA) based on 5G has the highest customer satisfaction of five technologies studied recently by J.D. Power. It beat out fiber, cable broadband, DSL and fixed wireless based on 4G LTE. Satisfaction…
Research Finds Strong Streaming and Broadband Satisfaction
New research from NCTA and polling firm Morning Consult found a high level of satisfaction with streaming and the broadband networks that make it possible. The survey found that 85% of consumers give a positive…
Boost Customer Satisfaction and Save Employee Time with Automated Service Notifications
Sponsored Content by NISC Communication is the key to customer satisfaction. And when you can keep your customers in the loop about upcoming installation and service appointments without adding any work to your employees’ plates,…
Parks: Fixed Wireless Sees Strong Customer Price Satisfaction
Subscribers of fixed wireless access (FWA) from mobile network operators (MNOs) are more satisfied with the price of service than fiber or cable subscribers, according to fixed wireless satisfaction research from Parks Associates. The firm…
Report: Lumen, Starlink, Google Fiber Tops in Internet Satisfaction
A new report from CableTV.com found that the internet service providers with whom customers are most satisfied are Lumen’s Quantum Fiber service (with an 89% satisfaction rate), SpaceX Starlink (87%), Google Fiber (83%), MetroNet (80%)…
In the DIY Era, Simple Self-Service is the Solution for Customer Success
We’re officially in the Do-It-Yourself (DIY) Era. At any time of day, you can endlessly stream home improvement shows helping you fix up your house, repair your car, or even troubleshoot electronic devices. The DIY…
J.D. Power: Lower Prices Drive Wireless Internet Satisfaction Higher
The comparative cost of service is enabling satisfaction with wireless internet based on 5G and 4G LTE to gain in popularity compared to fiber, cable and satellite services, according to J.D. Power. The 5G and…
J.D. Power: T-Mobile Tops in Wireless Retail Experience
The in-store customer experience is the lowest rated way to buy a cell phone, according new J.D. Power wireless research. The study compared it with phone calls, carrier store visits and digital channels (including carrier…
Report: Rural Pay TV Satisfaction Improves
Rural Americans are more satisfied with their pay TV service than they have been for three years, according to a new survey from Innovative Systems. Survey respondents were more satisfied whether they were paying for…
